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Fees & Payouts Policy

Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Rivernet)

This policy lists every marketplace fee and how and when freelancers are paid. The figures below come from our current settings and also appear on our Fees page.

1. Fees

  • Clients: posting jobs and messaging is free. Payment processing fee when funding a milestone: none.
  • Freelancers: joining and publishing gigs is free. Platform fee: 10% of each released payment, deducted at release. The rate is fixed on each contract when it is created.
  • Withdrawal fee: none.
  • Tax withheld: none at present. If we are required to withhold tax, we will set the rate on professional tax advice, announce it on this page and email freelancers before it applies. Withheld amounts appear on your annual statement.
  • Your bank or wallet may charge its own fees for payments in or out; we don’t control those.

2. Escrow, release and clearance

  • Milestone payments are held in escrow by [Registered business name] and released when the client approves, automatically 7 days after a delivery the client hasn’t answered, or by a dispute decision.
  • Released earnings (after the platform fee) are pending for a clearance period of 7 days — 14 days for a freelancer’s first 3 released milestones — then become available to withdraw. Clearance protects everyone against payment reversals.

3. Withdrawals

  • Withdrawals are paid only to a JazzCash or Easypaisa wallet or a bank account (IBAN) in the freelancer’s own name, verified with the account provider. New or changed payout accounts can receive money after a 72-hour cooling-off period.
  • Minimum withdrawal: Rs 1,000. Limits: Rs 200,000 per day and Rs 1,000,000 per calendar month.
  • Every withdrawal is confirmed with a 6-digit code emailed to the freelancer (valid 10 minutes, 5 attempts) and, if two-factor sign-in is on, an authenticator code.
  • Withdrawals are reviewed by our team before they are sent. We aim to review within 1 working day. Wallet payouts usually arrive within minutes of sending; bank transfers can take longer.
  • If a payout fails, the full amount including any fee and tax returns to the freelancer’s available balance. If a payout is reversed after it was paid, the amount returns to the balance and withdrawals are paused while we review it.
  • Withdrawals are blocked while a wallet is frozen or a high-severity review is open on the account.

4. Annual statement

Freelancers can print an annual statement (Wallet → Annual statement) showing gross earnings, platform fees, any tax withheld and net amounts paid, to help with their own tax filing. It is not tax advice.

5. Changes

We may change fees with at least 14 days’ notice by email and on this page. Changes never apply to contracts created before they take effect.

Questions about this policy? Email [email protected] or write to [Registered business name], [Registered office address], [City], Pakistan.